Jurisdiction, records, and access checks
Our legal position is simple: the terms tied to your account are the ones shown when you submit the form, and they apply only where local law permits access. If you are in Indonesia, the same rule set follows you on mobile or desktop, but the
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account name, phone number, and device record must match before we change anything. When a request touches money flow, we may check DANA, OVO, GoPay, or QRIS references so deposits and withdrawals are matched to the right file. That keeps the record clean when you ask
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about corrections, closures, or timing. We do not apply one rule to everyone, because access and retention can change with local legal duties. If a local rule needs extra retention, we keep the file for that purpose and say so in our reply. If you send
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a dispute from Jakarta, the thread stays attached to your account so you can track it without starting over.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.